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SHIPPING POLICY

Thank you for choosing FACE Fires LLC. We appreciate your support and want to ensure a transparent and comprehensive shipping policy to make your experience with us as smooth as possible. Please read the following details carefully.

Order Processing and Fulfillment

  • All of our units are made to order to maximize our product quality and cost-effectiveness. As a result, orders will start being fulfilled within 1-2 months from the date they were originally placed.

Estimated Delivery Time

  • Once units are shipped, the estimated delivery time is within 2 weeks for most locations. However, please note that delivery times may vary depending on the shipping address and other external factors beyond our control (e.g., weather, customs delays, etc.)

  • As each unit is shipped independently, in come cases, different units from the same order may arrive on different days. This is to ensure timely delivery of individual units and to avoid unnecessary delays for your overall order.

  • In zip codes within 50 miles of 94506, FACE Fires LLC may elect to hand-deliver orders to expedite shipping times and reduce overhead. For all other orders, FACE Fires LLC will utilize third-party shipping carriers such as UPS, FedEx, and USPS.

Tracking Information

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status and location of your package until it reaches your doorstep.

Address Accuracy

  • It is crucial to provide accurate and complete shipping information during the checkout process. We will not be held responsible for delays or non-delivery due to incorrect or incomplete addresses.

Shipping Delays

  • While we strive to meet our estimated delivery times, certain circumstances may arise that are beyond our control (e.g., natural disasters, transportation disruptions, etc.). In such cases, we will keep you informed and work diligently to resolve any issues and minimize delays.

International Shipping

  • Currently, we only offer shipping within the United States for retail customers. We apologize for any inconvenience this may cause.

Lost or Damaged Shipments

  • In the rare event that your package is lost or damaged during transit, please contact our customer support immediately. We will work with the shipping carrier to investigate the issue and offer a suitable resolution.

Returns and Refunds

  • Due to the made-to-order nature of our units, we do not accept returns or provide refunds unless the product is received damaged or defective. Please refer to our separate Return Policy for more information. 

By placing an order with us, you agree to comply with our shipping policy and acknowledge the delivery timelines and other terms outlined above. We reserve the right to update or modify this policy at any time, and such changes will be reflected on our website.

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If you have any questions or concerns regarding our shipping policy, please feel free to contact us at info@facefires.com. 

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